Terms & Conditions

1. General Terms

1.1 Agreement

These Terms & Conditions constitute a legally binding agreement between you (the "Player" or "User") and Grand Hotel Casino (the "Casino," "we," "us," or "our"). This agreement governs your use of the Grand Hotel Casino website, mobile applications, and all related services provided through our online gaming platform.

1.2 Jurisdiction

Grand Hotel Casino operates under the laws and regulations of Canada. Our services are provided in compliance with Canadian federal and provincial gaming legislation. Players must comply with all applicable laws in their jurisdiction of residence.

1.3 Acceptance of Terms

By using Grand Hotel Casino services, you confirm that:

• You have read and understood these Terms & Conditions in their entirety
• You accept all terms without modification or reservation
• You will comply with all rules, policies, and guidelines referenced herein
• You acknowledge that these terms may be updated periodically

1.4 Amendments

Grand Hotel Casino reserves the right to modify, amend, or update these Terms & Conditions at any time. Changes become effective immediately upon posting to our website. Continued use of our services after modifications constitutes acceptance of the revised terms. We recommend reviewing this page regularly to stay informed of any changes.

2. Eligibility and Account Registration

2.1 Age Requirements

To register and play at Grand Hotel Casino online, you must:

• Be at least 19 years of age (or the legal gambling age in your province of residence, whichever is higher)
• Provide valid proof of age and identity upon request
• Not be legally prohibited from gambling in your jurisdiction
• Have the legal capacity to enter into binding contracts

2.2 Account Creation

When creating a Grand Hotel Casino login account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Each player is permitted only one account. Multiple accounts will result in closure of all accounts and forfeiture of funds.

2.3 Account Verification

Grand Hotel Casino is required by law to verify player identity. You must provide:

• Valid government-issued photo identification (passport, driver's license)
• Proof of address (utility bill, bank statement dated within 90 days)
• Payment method verification (credit card images, e-wallet screenshots)
• Additional documentation as requested for enhanced due diligence

2.4 Geographic Restrictions

Grand Hotel Casino services are available to residents of Canada only. Players located in jurisdictions where online gambling is prohibited are not permitted to register or play. We use IP detection and other methods to verify player location.

2.5 Account Security

You are responsible for:

• Keeping your Grand Hotel Casino login credentials confidential
• Notifying us immediately of any unauthorized account access
• Using secure internet connections when accessing your account
• Logging out after each session, especially on shared devices
• Ensuring your contact information remains current

3. Deposits and Payments

3.1 Payment Methods

Grand Hotel Casino accepts various payment methods including credit cards, debit cards, e-wallets, bank transfers, and cryptocurrency. All transactions must be made in Canadian Dollars (CAD) unless otherwise specified. Payment methods must be registered in your name and correspond to your verified identity.

3.2 Minimum and Maximum Limits

Deposit limits are as follows:

• Minimum deposit: $10 CAD
• Maximum deposit: Varies by payment method (typically $5,000 CAD per transaction)
• Daily limits: $10,000 CAD
• Weekly limits: $25,000 CAD
• Monthly limits: $50,000 CAD

3.3 Processing Times

Deposits are typically processed instantly. Grand Hotel Casino does not charge deposit fees, though your payment provider may impose their own charges. We reserve the right to conduct additional verification checks on large or unusual transactions.

3.4 Third-Party Payments

All deposits must be made from payment sources owned by and registered in your name. Third-party payments are strictly prohibited. Accounts receiving third-party deposits will be suspended pending investigation, and funds may be returned to the source.

3.5 Currency Exchange

If you deposit in a currency other than CAD, conversion will occur at prevailing exchange rates plus applicable fees. Grand Hotel Casino is not responsible for exchange rate fluctuations or banking charges incurred during currency conversion.

4. Withdrawals

4.1 Withdrawal Process

To request a withdrawal from Grand Hotel Casino, your account must be fully verified. Withdrawals are processed to the same payment method used for deposits unless otherwise agreed. You may be required to provide additional documentation for large withdrawals.

4.2 Withdrawal Limits

Standard withdrawal limits:

• Minimum withdrawal: $20 CAD
• Maximum withdrawal: $5,000 CAD per transaction
• Weekly limit: $20,000 CAD
• Monthly limit: $50,000 CAD

VIP players may be eligible for higher limits. Contact our support team for details.

4.3 Processing Timeframes

Withdrawal processing times:

• E-wallets: 24-48 hours
• Credit/Debit cards: 3-5 business days
• Bank transfers: 5-7 business days
• Cryptocurrency: 24-48 hours

4.4 Verification Requirements

All withdrawal requests undergo security checks. Grand Hotel Casino reserves the right to request additional verification documents at any time. Withdrawals will be held until verification is complete. Repeated withdrawal requests and cancellations may trigger enhanced due diligence procedures.

4.5 Withdrawal Fees

Grand Hotel Casino does not charge withdrawal fees for the first withdrawal per month. Subsequent withdrawals within the same month may incur a processing fee of 2.5% or $5 CAD (whichever is greater). Payment providers may charge their own fees.

5. Bonuses and Promotions

5.1 Bonus Terms

All bonuses offered by Grand Hotel Casino are subject to specific terms and conditions detailed on the promotion page. Bonuses are not withdrawable and must be wagered according to stated requirements. Bonus abuse or fraudulent activity will result in bonus forfeiture and possible account closure.

5.2 Wagering Requirements

Standard wagering requirements:

• Welcome bonus: 35x (bonus + deposit)
• No deposit bonus: 50x bonus amount
• Free spins: 40x winnings
• Reload bonuses: 30x bonus amount

5.3 Game Contributions

Games contribute differently toward wagering requirements:

• Slots: 100%
• Table games: 10%
• Video poker: 10%
• Live casino: 10%
• Progressive jackpots: 0%

5.4 Maximum Bet Restrictions

While wagering bonus funds, the maximum bet allowed is $5 CAD or 10% of the bonus amount (whichever is lower). Exceeding this limit may void the bonus and any associated winnings.

5.5 Bonus Eligibility

Bonuses are available to:

• New players making their first deposit (welcome bonus)
• Existing players who meet loyalty tier requirements
• Players who have opted in to receive promotional offers
• Players with verified accounts in good standing

5.6 Bonus Expiration

Bonuses expire 30 days after activation unless otherwise stated. Unused bonuses and associated winnings will be removed from your account upon expiration. Grand Hotel Casino reserves the right to modify or cancel promotions at any time without prior notice.

6. Game Play and Rules

6.1 Game Integrity

All games at Grand Hotel Casino use certified Random Number Generators (RNG) to ensure fair and unbiased results. Game outcomes are determined by mathematical algorithms and cannot be influenced by the casino or players. We regularly undergo independent audits to verify game fairness.

6.2 Game Rules

Each game available at Grand Hotel Casino online has specific rules, pay tables, and return-to-player (RTP) percentages. Players are responsible for understanding the rules before playing. Game rules can be accessed through the information button within each game.

6.3 Malfunctions

In the event of a game malfunction, all affected bets and pays are void. Grand Hotel Casino will make reasonable efforts to rectify technical issues promptly. Players experiencing technical difficulties should contact customer support immediately and cease playing until the issue is resolved.

6.4 Disconnections

If you experience a disconnection during gameplay, your game session will be saved for 24 hours. You can resume play by logging back into your Grand Hotel Casino login account. Unresolved rounds will be completed automatically according to game rules.

6.5 Betting Patterns

Grand Hotel Casino monitors betting patterns for irregular or suspicious activity. Exploitation of game features, bugs, or systematic betting patterns designed to generate guaranteed profits is prohibited and will result in account suspension and confiscation of funds.

7. Responsible Gaming

7.1 Player Protection

Grand Hotel Casino is committed to responsible gaming and player welfare. We provide tools and resources to help players maintain control over their gambling activities. Players are encouraged to set personal limits and seek help if gambling becomes problematic.

7.2 Self-Limitation Tools

Available responsible gaming tools include:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time limits
• Reality checks (time alerts)
• Self-exclusion options (temporary or permanent)

7.3 Self-Exclusion

Players may self-exclude from Grand Hotel Casino for periods of 6 months, 1 year, 3 years, 5 years, or permanently. During self-exclusion, you will not be able to access your account, deposit funds, or receive marketing communications. Self-exclusion cannot be reversed before the chosen period expires.

7.4 Underage Gambling

Grand Hotel Casino has zero tolerance for underage gambling. We employ age verification procedures and actively prevent minors from accessing our services. Players found to be underage will have their accounts closed immediately, and all funds will be confiscated.

7.5 Support Resources

Problem gambling support organizations:

• Gambling Helpline Canada: 1-866-531-2600
• Gamblers Anonymous
• Responsible Gambling Council (RGC)
• ConnexOntario: 1-866-531-2600

8. Privacy and Data Protection

8.1 Information Collection

Grand Hotel Casino collects and processes personal information necessary for account operation, regulatory compliance, fraud prevention, and service improvement. Information collected includes identification documents, contact details, payment information, and gameplay data.

8.2 Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. Your Grand Hotel Casino login credentials are encrypted, and we never store sensitive payment information on our servers.

8.3 Information Sharing

Your personal information may be shared with:

• Payment processors for transaction verification
• Regulatory authorities when legally required
• Fraud prevention agencies
• Third-party service providers under strict confidentiality agreements

8.4 Data Retention

Grand Hotel Casino retains player data for the duration of account activity plus 7 years after account closure, as required by Canadian gaming regulations. Players may request data deletion subject to legal and regulatory requirements.

8.5 Marketing Communications

You may opt out of promotional emails and SMS messages at any time through account settings or by contacting customer support. Opting out does not affect transactional or legal communications necessary for account operation.

9. Prohibited Activities

9.1 Fraudulent Behavior

The following activities are strictly prohibited:

• Using stolen or unauthorized payment methods
• Creating multiple accounts to abuse bonuses
• Colluding with other players
• Using automated betting systems or bots
• Exploiting software vulnerabilities
• Chargebacks or payment reversals without valid reason
• Money laundering or financing illegal activities

9.2 Account Abuse

Players may not transfer, sell, or share accounts. Accounts showing signs of abuse, including irregular betting patterns or bonus exploitation, will be investigated and may be suspended or closed.

9.3 Intellectual Property

All content on Grand Hotel Casino website, including logos, graphics, software, and text, is protected by copyright and trademark laws. Players may not reproduce, distribute, or create derivative works without written permission.

9.4 Reverse Engineering

Attempting to reverse engineer, decompile, or extract source code from Grand Hotel Casino software is prohibited and may result in legal action.

10. Account Closure and Suspension

10.1 Player-Initiated Closure

Players may request account closure at any time by contacting customer support. Upon closure, remaining funds will be returned after deducting any applicable fees or charges. Bonuses and promotional funds will be forfeited.

10.2 Casino-Initiated Closure

Grand Hotel Casino reserves the right to close or suspend accounts for:

• Violation of these Terms & Conditions
• Fraudulent or suspicious activity
• Failure to complete verification within reasonable timeframes
• Extended periods of inactivity (12+ months)
• Regulatory or legal requirements

10.3 Dormant Accounts

Accounts with no login activity for 12 consecutive months are considered dormant. Dormant accounts may be charged a monthly maintenance fee of $5 CAD until the balance reaches zero or the account is reactivated.

10.4 Funds Upon Closure

Upon account closure, withdrawable funds will be returned to the player via their registered payment method. Grand Hotel Casino is not responsible for delays caused by payment providers or banks. Forfeited funds from terms violations will not be refunded.

11. Dispute Resolution

11.1 Customer Complaints

Players with complaints should first contact Grand Hotel Casino customer support through live chat or email. We aim to resolve disputes fairly and promptly, typically within 7 business days.

11.2 Escalation Process

If initial resolution is unsatisfactory:

1. Request escalation to management level
2. Receive written response within 14 business days
3. If still unresolved, contact our licensing authority
4. Consider alternative dispute resolution (ADR) services

11.3 Arbitration

Any disputes not resolved through internal processes will be subject to binding arbitration under Canadian law. Arbitration will be conducted in English in the province where Grand Hotel Casino is licensed.

11.4 Governing Law

These Terms & Conditions are governed by and construed in accordance with Canadian federal and provincial laws. Players agree to submit to the exclusive jurisdiction of Canadian courts.

12. Liability and Disclaimers

12.1 Service Availability

While Grand Hotel Casino strives for continuous service availability, we do not guarantee uninterrupted access. The platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

12.2 Limitation of Liability

Grand Hotel Casino's liability is limited to the amount of funds in your account at the time of any incident. We are not liable for indirect, consequential, or punitive damages arising from service use.

12.3 Third-Party Services

Grand Hotel Casino is not responsible for third-party service providers, including payment processors, game providers, or linked websites. Use of third-party services is at your own risk.

12.4 Force Majeure

Grand Hotel Casino is not liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, government actions, technical failures, or other force majeure events.

13. General Provisions

13.1 Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Bonus Terms, and Game Rules, constitute the entire agreement between you and Grand Hotel Casino. No other agreements, whether oral or written, are binding unless explicitly stated.

13.2 Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.

13.3 Waiver

Failure by Grand Hotel Casino to enforce any right or provision does not constitute a waiver of that right or provision. Waivers must be in writing and signed by authorized representatives.

13.4 Assignment

You may not assign or transfer your rights under these Terms & Conditions. Grand Hotel Casino may assign these terms to affiliated companies or successors without your consent.

13.5 Language

These Terms & Conditions are provided in English. Translations may be available for convenience, but the English version prevails in case of discrepancies.

14. Contact Information

14.1 Customer Support

For questions, concerns, or assistance regarding these Terms & Conditions, please contact Grand Hotel Casino customer support:

• Live Chat: Available 24/7 through Grand Hotel Casino online platform
• Email: support@grandhotelcasinos.org

14.2 Business Hours

Live chat support is available Monday through Sunday, 24 hours a day. Email inquiries are typically responded to within 24 hours. For urgent matters, we recommend using live chat.