Privacy Policy

Last Updated: January 15, 2026

At Grand Hotel Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you access grand hotel casino online services or use grand hotel casino login features. This policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations.

1. Information We Collect

When you register with Grand Hotel Casino or use our services, we collect various types of information to provide you with a secure and personalized gaming experience:

1.1 Personal Information

• Identity Information: Full name, date of birth, government-issued identification numbers
• Contact Information: Email address, phone number, residential address
• Account Credentials: Username, password, and security questions for grand hotel casino login
• Financial Information: Payment card details, bank account information, transaction history
• Verification Documents: Copies of ID, proof of address, and other documents required for identity verification

1.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, games played, time spent on platform, click patterns
• Location Data: Geographic location based on IP address to ensure compliance with Canadian gaming regulations
• Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies

1.3 Communication Information

• Customer support interactions, chat logs, email correspondence
• Marketing preferences and communication history
• Feedback, surveys, and promotional participation data

2. How We Use Your Information

Grand Hotel Casino uses your personal information for the following purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your grand hotel casino account
• Authenticating your grand hotel casino login and ensuring account security
• Processing deposits, withdrawals, and gaming transactions
• Providing access to games, promotions, and casino services

2.2 Legal and Regulatory Compliance

• Verifying your age and identity as required by Canadian gaming laws
• Preventing fraud, money laundering, and other illegal activities
• Complying with reporting obligations under FINTRAC and provincial gaming authorities
• Enforcing responsible gaming policies and self-exclusion programs

2.3 Communication and Marketing

• Sending account notifications, transaction confirmations, and security alerts
• Providing customer support and responding to inquiries
• Sending promotional offers, bonuses, and marketing communications (with your consent)
• Conducting surveys to improve our services

2.4 Platform Improvement and Analytics

• Analyzing user behavior to enhance grand hotel casino online experience
• Improving website functionality, game selection, and security measures
• Developing new features and services based on user preferences

3. How We Share Your Information

Grand Hotel Casino does not sell your personal information. We may share your data with the following third parties under strict confidentiality agreements:

3.1 Service Providers

• Payment Processors: To process deposits, withdrawals, and financial transactions
• Identity Verification Services: To comply with Know Your Customer (KYC) requirements
• Technology Partners: Hosting providers, cloud services, and technical support
• Marketing Agencies: To deliver promotional communications (only with your consent)

3.2 Legal and Regulatory Authorities

• Canadian gaming regulators and provincial licensing authorities
• Law enforcement agencies when required by court order or legal obligation
• FINTRAC for anti-money laundering compliance
• Tax authorities as required by Canadian law

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

4. Data Security Measures

Grand Hotel Casino implements industry-standard security measures to protect your personal information:

• Encryption: All data transmissions are protected using SSL/TLS encryption technology
• Secure Storage: Personal information is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal data on a need-to-know basis
• Regular Audits: Security systems are regularly tested and updated to prevent breaches
• Two-Factor Authentication: Available for enhanced grand hotel casino login security
• Fraud Detection: Advanced monitoring systems to detect and prevent unauthorized access

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Information is retained while your account remains active
• Closed Accounts: Data is retained for 7 years after account closure for regulatory compliance
• Financial Records: Transaction data is retained for 7 years as required by Canadian tax and gaming laws
• Marketing Communications: Preference data is retained until you withdraw consent
• Legal Holds: Data may be retained longer if required for legal proceedings or investigations

6. Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

6.1 Right to Access

You can request a copy of the personal information Grand Hotel Casino holds about you. Contact our Privacy Officer to submit an access request.

6.2 Right to Correction

If your personal information is inaccurate or incomplete, you can request corrections through your account settings or by contacting customer support.

6.3 Right to Deletion

You can request deletion of your personal information, subject to legal and regulatory retention requirements. Account closure does not automatically delete all data due to compliance obligations.

6.4 Right to Withdraw Consent

You can withdraw consent for marketing communications at any time by adjusting your account preferences or clicking "unsubscribe" in promotional emails.

6.5 Right to Object

You can object to certain data processing activities, such as profiling for marketing purposes.

6.6 Right to File a Complaint

If you believe Grand Hotel Casino has not handled your personal information appropriately, you can file a complaint with the Office of the Privacy Commissioner of Canada.

7. Cookies and Tracking Technologies

Grand Hotel Casino uses cookies and similar technologies to enhance your experience on grand hotel casino online:

7.1 Types of Cookies We Use

• Essential Cookies: Required for grand hotel casino login, security, and basic site functionality
• Performance Cookies: Collect anonymous data about how you use our platform
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver personalized promotions (with consent)

7.2 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect the functionality of grand hotel casino online services, including the ability to complete grand hotel casino login.

8. Third-Party Links

Grand Hotel Casino may contain links to third-party websites, including payment providers and game developers. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

9. Children's Privacy

Grand Hotel Casino is strictly an adult entertainment platform. We do not knowingly collect information from individuals under the age of 19 (or the legal gambling age in your province). If we discover that a minor has provided personal information, we will immediately delete the account and associated data.

10. International Data Transfers

While Grand Hotel Casino primarily operates within Canada, some service providers may be located outside of Canada. When data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

11. Changes to This Privacy Policy

Grand Hotel Casino reserves the right to update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of grand hotel casino online services after policy updates constitutes acceptance of the revised terms.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how Grand Hotel Casino handles your personal information, please contact us:

Your privacy matters to Grand Hotel Casino. We are committed to maintaining the highest standards of data protection and transparency. By using grand hotel casino login and accessing our platform, you acknowledge that you have read and understood this Privacy Policy.